Adopting a quality management system is a strategic decision for any organization. Therefore, in order to develop, implement and enhance a quality management system the company uses the ISO 9001 standard, which is the international quality management standard applicable to any kind of organization. This international standard is based on 8 key best management principles:
- Customer focus and satisfaction.
- Involvement of people.
- Process approach.
- System approach to management.
- Continuous improvement.
- Mutually beneficial supplier relationships.
- Factual approach to decision making.